POLICIES
WARRANTY
One-year parts only on manufacturers defects with replacement parts provided.
RETURN POLICY
Refund for product returned within 4 months of purchase date minus original and return shipping costs. Product must be unopened and in undamaged condition. Custom orders are not returnable. A $50 per box (2-frame) restocking & processing fee will be charged to the customer for the return. At the customers’ expense, DryAway will provide a return label for your convenience. Refunds are completed only after the product is received and inspected at the DryAway warehouse.
SHIPPING CLAIMS
We rarely have shipping issues but please reach out directly to DryAway by phone or email to file a shipping claim. As the shipper, DryAway needs to place the claim with our shipping company, not you, the receiver. If there is damage, we need pictures of the damaged box and contents at multiple angles. Please provide 7 plus photos as that is what our shipper asks for.
LIABILITY
DryAway is not responsible for improper installation, modifications or unintended use of the product.
PRIVACY POLICY
Payment information is not stored by DryAway but with our checkout service provider.
MISSION STATEMENT
Our mission at DryAway is to offer an innovative, eco-friendly laundry drying system that elevates your laundry experience. We designed a unique solution for creating clean and functional laundry rooms with style. DryAway strives to always provide our customers with the highest quality product for the best value, with the best service.